Facts, Answers, and Questions
Q: Do I need a prescription?
A: Yes. You must provide a valid prescription from a physician licensed to practice medicine and to prescribe medications in the place where you live.
Q: Is this legal? (How large a supply of my medication may I buy?)
A: You may order up to a three month supply of most prescription drugs, as long as it is for your own personal use. At this time, the United States Food and Drug Administration (FDA) limits the quantity of medication we can send you to a 3-month supply. If your prescription allows refilling, you can order these refills from us every 3 months as per the FDA limitation guidelines. Note, once your refills have been exhausted, you will have to send or fax a new prescription. Note, once your refills have been exhausted, you will have to submit a new order form.
Q: Are the drugs safe ?
A: The name brand drugs are manufactured by the same companies as those that are sold in the US. The appearance of some of the drugs may be different because of packaging and cosmetic practices.
Q: Where do the drugs come from?
A: All products come from a licensed and fully qualified reliable pharmacy.
Q: Are all drugs available?
A: No. Many types of drugs are not allowed to be imported. Most controlled drugs such as narcotics are not allowed. No legitimate online medical company will ever offer narcotics or addictive medications via the Internet. We do not distribute narcotics, controlled substances or any habit-forming medications of any kind online. Canada Quality Meds will not handle habit forming or narcotic pharmaceuticals, also known as scheduled drugs or controlled substances in some countries. We specialize in chronic care medicines that many people must take to sustain or improve their life.
Q: Why do you not sell all drugs?
A: Canada Quality Meds tries to offer substantial discounts over what our customers are used to paying for their medication. Not all drugs are less expensive when compared to US pricing. Some drugs have been generic for a long time and are therefore relatively inexpensive in their home countries. In these instances Canada Quality Meds understands that the medications would be more expensive to buy through us so we do not offer them for sale.
Q: What if I need information regarding dosage, side effects, etc.?
A: Consult your physician and your pharmacist. Canada Quality Meds tries to include a information sheet but this is not intended to replace your physician or pharmacist. If you have any questions or concerns, consult your physician and your pharmacist.
Q: If I need medication not on your list, what should I do?
A: Click on the product search button on the Home Page. Look for the “Can’t Find Your Product?” Fill out the form and we will respond within 72 hours.
Q: Can I Return My Medication For A Refund?
A: If you are dissatisfied with our products you may return them for the FULL purchase price.
Q: Is the shipping charge applicable to each prescription?
A: The shipping charge will be applied to each parcel, not to each prescription. If your order can be packed into one parcel (multiple prescriptions), then only one shipping charge will be applied. Otherwise, if a large order requires more than one parcel, a shipping charge will be applied to each parcel.
Q: Will you accept my insurance?
A: Although we do not deal directly with your insurance provider, you will be provided with an official receipt for remittance to your insurer. Please check your provider for its policies regarding international medications order reimbursement.
Q: How Do I Place An Order?
A: When you click an Order link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.
Q: How do I submit the forms?
A: You can submit the forms electronically, by fax or by mail:
Download the forms from our website, then click the SUBMIT button; or,
Print the forms, fill them in by hand and either fax (1-866-849-8526) or mail (Canada Quality Meds, 8665 W. Flamingo, #131-1, Las Vegas, NV 89147) all the forms to us.
Note: Valid prescriptions must be sent by toll free fax, e-mail or mail service.
Q: How do I print the forms?
A: All the forms are available by pressing the Printable Forms button at the top of each page as PDF documents.
Q: How do I order refills?
A: We will contact you by e-mail before your supply runs out to inquire if you wish us to ship you a refill. For customers without e-mail access, we offer an automated refill reminder fax service. This service will fax you at least three weeks in advance to remind you to order your refill. All refills may be ordered on line at www.canadaqualitymeds.com.
Q: How do I change or cancel my order?
A: You may change or cancel a new order within 24 hours of placing it. Refills are processed as soon as received and cannot be cancelled or changed. But, of course, our money back guarantee applies if your medication arrives in anything other than perfect condition.
Q: How long does the whole process take?
A: After you have submitted all of the required information your order will be processed within 72 hrs or less. Please allow 14 business days for shipping due to the products being mailed from outside the country.
Q: How do I pay?
A: We accept Visa and Mastercard,
Q: Are there any hidden fees?
A: There are no hidden fees. The only extra cost will be the $15.00 shipping charge per order.
Q: What Are Your Privacy & Security Policies?
A: Canada Quality Meds is dedicated to patient privacy and security. All information furnished is legally protected under doctor-patient privilege laws. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported.
Q: What about U.S. Federal and State warnings about the importation of prescription medications?
A: The U.S. authorities are focused on protecting the public from rogue online offerings. Canada Quality Meds is a bona fide organization. We ship only high quality pharmaceuticals manufactured to FDA standards.